Responsible Gaming
Gaming Should Be Entertainment, Not Income
Online pokies should be enjoyed as a form of entertainment only, never as a way to earn money or solve financial problems. The house always has an edge, and there is no guaranteed way to win. Play only with money you can afford to lose, and never gamble to chase losses or escape personal difficulties.
Age Verification
In New Zealand, you must be 18 years of age or older to participate in online gambling. We take this responsibility seriously and verify all players' ages before allowing access to gaming services. If you are under 18, please do not attempt to gamble. If you know of someone underage gambling, please encourage them to seek support.
Warning Signs of Problem Gambling
If you recognize any of the following signs in your gaming behavior, you may be developing a gambling problem:
- Chasing losses by gambling more money to recover what you've lost
- Spending more time or money on gambling than intended
- Hiding your gambling activities from family or friends
- Feeling anxious, irritable, or restless when unable to gamble
- Neglecting work, school, or personal relationships due to gambling
- Using gambling to escape stress, anxiety, or other emotional problems
- Borrowing money to gamble or pay off gambling debts
- Lying about the amount of time or money spent on gambling
- Failed attempts to reduce or stop gambling
- Experiencing financial hardship as a result of gambling
If you recognize several of these signs, please reach out for help immediately.
Self-Help Tools & Player Protection Features
Many online casinos offer tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit in a specified period (daily, weekly, or monthly)
- Loss Limits: Restrict the amount of money you can lose during a gaming session
- Reality Checks: Receive periodic reminders of how long you have been playing and how much you have spent
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing gambling services
- Session Time Limits: Set automatic logout times to help manage your playing duration
Take advantage of these tools to keep your gaming safe and enjoyable. Remember: it's your responsibility to use them.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, help is available:
New Zealand
- Problem Gambling Foundation – Free counselling and support services
Phone: 0800 352 352 (24/7)
Website: www.pgf.nz - Gambling Helpline – Free national helpline
Phone: 0800 664 262
Text: Send HELP or INFO to 8006
International Support
- Australia – Gambling Help Online
www.gamblinghelponline.org.au - United Kingdom – GamCare
www.gamcare.org.uk - United Kingdom – GamStop (Self-Exclusion Register)
www.gamstop.co.uk - Canada – Responsible Gambling Council
www.responsiblegambling.org - United States – National Council on Problem Gambling
www.ncpgambling.org
All support services listed above are confidential and free to access.
Get Help Now
If you believe you have a problem with gambling, please seek help immediately. Problem gambling affects not only you but also your family and loved ones. Recovery is possible with the right support. Reach out to one of the organizations listed above today – they are staffed by trained professionals who understand what you're going through and are ready to help.
Your wellbeing is more important than any wager.